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Thought Leaders

Blog: How We See the World is How We Manage our Company

As good leaders and managers within our businesses, we make hundreds of decisions each day. Those decisions typically revolve around strategy, execution, cash, and people.

Blog: Fail Forward Into Success

Success has many different definitions.

BLOG: Q1 2018 to be Strongest Hiring Boom in 10 Years

Nineteen percent of 11,500 U.S. employers have reported that they plan to add employees in Q1 2018, the strongest first-quarter hiring outlook in 10 years, according to the Manpower Employment Outlook Survey, released in Dec. 2017.

The Great American Employment Disconnect — Simple Math, Right? 

As of June 2017, according to the U.S. Department of Labor, there is a record 6.2 million job openings nationwide. It's the highest number since the Labor Department began tracking job postings in 2000.

BLOG: The Human Side of Customer Service

Recently, a major airline (United Airlines) garnered world-wide attention because it had a passenger (i.e. a paying customer) forcibly removed from an overbooked flight. Almost immediately, the video shot by fellow passengers showing the incident went viral.

BLOG: The Power of Legacy

As business leaders, managers, and owners, our days often revolve around jumping from one fire to another.  In the hailstorm of client issues, vendor problems, or employee challenges, our day-to-day time often gets wrapped up in immediate, urgent business issues.  Rarely, if ever, do we get the luxury to consider the positive impact we have on those we meet, to ponder how we will be remembered.   The hectic daily world often prevents us from pondering what our legacy will be. 

Blog: To Grow Your Business, Share Financials with Employees

As a business owner or business leader, no matter how hard you work, you can only get a certain amount of work accomplished.  The limitations we all have in the vital areas of time and energy cannot be understated — both have limits. To get more done, we hire employees.  

BLOG: Predictable Persuasion

Behavioral psychologists know that a number of life situations present themselves over and over again to parents, business leaders, teenagers, and customer service representatives.

Blog: Is 2017 the Tipping Point for the Manufacturing Skilled Labor Shortage?

According to a November 2016 survey released by PeopleReady — a staffing firm that specializes in placing manufacturing workers — a labor shortage appears to be slowing job growth for the first time since 2007.

Blog: Turning a Setback into a Success

This is my cautionary tale for all small business owners and entrepreneurs about a massive setback, which ultimately resulted in success beyond my dreams.

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