Stefanini Group, a global technology company specializing in digital solutions with its U.S. headquarters in Southfield, is launching a new version of its omni-channel virtual assistant and artificial intelligence solution, Sophie 4.0.
Sophie 4.0 is designed to is designed to be easier and quicker to train than the previous software. The CommonKnowledge feature, which allows the interface to reuse all content, including images and documents, has been enhanced as well.
The system also has improvements in its preprocessing engine to read websites more effectively, a new enhanced version of Microsoft Teams integration, improvements in voice recognition over the phone, and improvements in JavaScript Object Notation integrations.
“As a company always committed to reinventing itself, we felt it was time to adapt and evolve Sophie’s software for an improved user experience,” says Fabio Caversan, artificial intelligence research and development director at Stefanini. “Sophie is widely used across our internal team and client portfolio, and we look forward to hearing how Sophie 4.0 can positively support businesses on their digital transformation journey.”
Sophie is designed with an original set of artificial intelligence algorithms, replacing script-based human service with automation. It offers voice processing, text interpretation, and self-learning initiation.
The company says Sophie can achieve the same results as other AI technologies with five percent of the training required by other tech tools.
Stefanini is based in Brazil.
