The United Bank of Michigan of Grand Rapids has successfully migrated from its legacy eSignature platform to eSign for Banks from Milwaukee-based IMM, a provider of eSignature and digital transaction solutions designed for financial institutions,
According to bank executives, IMM’s exclusive focus on financial institutions and associated domain expertise, coupled with the out-of-the-box interfaces, are the primary reasons it selected IMM eSign.
IMM’s enterprise-wide eSignature platform is designed to directly interface with the bank’s core processing platform, Fiserv Premier, as well as other existing business applications, including its enterprise content management software suite, Fiserv Director, as well as Fiserv’s Business Process Manager (BPM) system for account opening and other customer service tasks.
Since the new offering debuted, the bank has it has been able to complete transactions faster and more accurately, in a paperless environment, as well as deliver an enhanced, more engaging experience to customers in both a remote environment, as well as in-person at the branch.
“Our previous eSignature platform was not integrated with our key business applications and our usage was minimal,” says Eric Soya, vice president of branch operations, United Bank of Michigan. “As we accelerated our digital-first strategy, it became evident our previous provider was not able to effectively integrate with our current systems and did not truly understand the nuances of how the bank operates.”
Soya says that prior to implementing IMM eSign, completing most transactions required multiple steps, making it time-consuming for employees. Now, transactions are completed, including the indexing and archival of the documents, with just a few clicks. Additionally, the bank can deliver all documents to our customers electronically, which is not only more convenient, but also safeguards their information and potentially sensitive personal data.
The bank’s customers can now electronically sign documents remotely at a place and time of their choosing. The bank also leverages tablets in its branches to provide a more dynamic experience, enabling customers to view and sign documents electronically on the tablet itself.
The bank wanted to ensure that no matter what business system employees were producing documents from, or what system clients were signing documents within, the user experience would be seamless and cohesive.
