SOUTHFIELD, Mich., Sept. 16 /PRNewswire/ — TechTeam Global, Inc. (NASDAQ: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, today announced that its Single Point of Contact (SPOC) IT support services contract with Ford Motor Company has been expanded to include Ford’s locations in Latin America.
Under the terms of the agreement, TechTeam will provide service desk, desk-side and remote desktop support, infrastructure management, identity and access management, and service management for Ford facilities in Mexico, Brazil, Argentina, Colombia, Venezuela and Chile. TechTeam currently provides these services for Ford in the United States and Canada, Western Europe, and the Asia-Pacific region.
The expansion of the SPOC program into Latin America supports Ford’s objective to globalize IT services – a key enabler of the “One Ford” strategy, which focuses on better aligning the company’s global resources. Until now, Ford’s services in Latin America were delivered in a decentralized model with a different support structure for each country. Implementation of the SPOC program brings a more standardized approach leveraging global best practices, including the use of a centralized regional team equipped with advanced tools enabling remote resolution of many system issues – which helps to reduce resolution time and the dependence on desk-side visits by on-site technicians. Benefits to Ford include lower costs and increased global agility while maintaining or improving the end-user experience.
“Ford continues to be a leader among very large global businesses as they move to standardize and globalize their IT services,” said Gary J. Cotshott, president and chief executive officer of TechTeam Global. “We’re proud to be a Ford Motor Company partner in this initiative, and look forward to continuing to drive improvements and bring increasing value to Ford. We are deeply committed to the excellence in service that has been the hallmark of our business relationship with Ford for more than 30 years.”
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company’s primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 2,500 employees across the world, providing IT support in 32 languages. TechTeam’s common stock is traded on the NASDAQ Global Market under the symbol “TEAM.” For more information, call + 1 800 522 4451 or visit www.techteam.com.
Safe Harbor Statement
The statements contained in this press release that are not purely historical, including statements regarding the Company’s expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those expected because of various known and unknown risks and uncertainties, including, but not limited to, the risks inherent in providing service to Ford Motor Company by subcontracting resources from a supplier of the Company, and having limited physical presence in South America, which is a complicated place to conduct business. These and other risks are described in the Company’s most recent annual report on Form 10-K and subsequent reports filed with or furnished to the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements.
Source: TechTeam Global, Inc.
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Web Site: http://www.techteam.com/