DETROIT – Compuware Corporation announced today that CHRISTUS Health, one of the nation’s largest Catholic health systems based in Irving, TX, has selected the Compuware Gomez(R) Platform to optimize the performance and availability of its clinical electronic health records (EHR) systems. With visibility into clinician end-user experience, CHRISTUS Health can now proactively identify and resolve performance issues before they impact patient care and prevent unexpected system downtime, maximizing productivity.
CHRISTUS Health is a 60-hospital health system with nearly 350 medical facilities and services located across the southern U.S. and Mexico and more than $4 billion in assets.
“Our physicians and clinicians expect our EHR systems to be available and working, problem-free, 24/7. If our systems are down, patient care can suffer, and that’s unacceptable,” said CHRISTUS Health Senior Vice President and Chief Information Officer George Conklin, “With the Gomez solution, now we have complete visibility into end-user experience and can measure end-to-end system performance from the clinician’s perspective. Now my team has a better picture into application performance and can proactively find and fix problems before clinicians and patients are impacted.”
In the future, CHRISTUS Health plans to expand the Gomez solution further into its clinician integrated network and use it to monitor the performance of its mobile and cloud-based applications, as well as into its ambulatory environment. Additionally, Compuware will develop a series of dashboards for CHRISTUS Health that monitors and shows compliance with service level agreements (SLAs) that can be reported to executives.
Compuware will host a webcast with CHRISTUS Health around its EHR performance journey on Feb. 15. To pre-register visit http://bit.ly/zKzh1k