U.S. Retail Holdings, the largest multi-unit franchise operator of Livonia’s Pet Supplies Plus and owned by business partners Aaron Young, Chad Bush, and Doug DeLozier, has signed on to add 20 more franchise locations to its portfolio over the next five years.
The majority of new stores will be scattered across Tennessee and Texas. Collectively, the group’s stores employ nearly 800 people.
“Our confidence in the brand and the pet category as a whole grows every year,” says DeLozier. “We love what we do, and we enjoy hiring team members and watching them grow their careers along with us. We’re going to continue to grow our store count for as long as we’re still serving our team members and our communities well — and still having fun doing it.”
After working for a Pet Supplies Plus franchisee, DeLozier purchased his two initial stores in 2002 and partnered up with Young and Bush in future years. He and his business partners gradually began to build an infrastructure that allowed them to scale, with a shared goal of providing the highest quality products and services across all their stores.
“We’ve always been attracted to the high-volume, low-margin, and repeat sales being a reliable, local grocery store for the growing number of pet parents,” says DeLozier. “Pet Supplies Plus has evolved tremendously with additional investment and advancements for technology, marketing, and merchandising support. We’re now a national chain that has intentionally kept its local neighborhood feel.”
Chris Rowland, CEO of Pet Supplies Plus adds: “We are the largest chain of independently owned and operated pet stores because our franchisees know the power of pairing local retail with best-in-class infrastructures and home office support. We’re honored that our largest franchise partners continue to see the value that our stores bring to their portfolio, but more importantly, to the neighborhoods they serve.”
