Locally Developed App Provides Users with Rankings on Safety for Regional Hospitals


A new app that provides users with helpful information and patient safety rankings on area hospitals has been developed by Patient Access Solutions, a technology start up firm in Farmington Hills in partnership with the Leapfrog Group, a nonprofit organization in Washington, D.C.

Patient Access Solutions, A technology start up firm in Farmington Hills, has released a smartphone app in partnership with the Leapfrog Group, a nonprofit organization in Washington, D.C., which provides users with information and patient safety rankings on hospitals in their area.

“The Leapfrog Group asked us to help them create a custom mobile solution that would enable consumers of health care to quickly access hospital safety scores of over 2,500 facilities nation-wide,” says Sam Compton, co-founder of Patient Access Solutions.

Leapfrog Group, a national nonprofit organization which collects and reports on hospital performance, has regional partnerships in 38 states, and compiles unique information such as a hospital’s C-section rate, safety protocols, and how frequently patients have to be readmitted.

Compton says the free app, which is available on Apple and Android devices, is aimed at empowering patients, increasing transparency in health care, and creating awareness for safety and quality.

He says using the app, patients or visitors of the hospital can answer a short survey regarding their care. Their answers are transmitted to participating hospitals in real time, allowing changes to be made while patients are actively receiving care.

Compton says the real time results give the app a distinct advantage over traditional paper surveys mailed to patients after care. He says only 8 percent of patients complete and return paper surveys putting hospitals at a severe disadvantage.

“The quicker and improved reports allow hospitals to more efficiently improve care. The key is service recovery,” Compton says.

Previously, Patient Access Solutions also created an app to help patients navigate the new Beaumont Health system after Beaumont Hospital, Oakwood Hospital, and Botsford Hospital joined forces.

The app serves as a mobile concierge service, Compton says, providing tools such as parking information, GPS-enabled maps of the hospitals, dining menus, and more.