Opus IVS, a global diagnostic, ADAS calibration, programming, and on-demand remote support company based in Detroit, today announced the latest enhancement of its Remote Assisted Programming (RAP) platform with the addition of IVS 360 Support for live, on-demand assistance from a team of hundreds of OEM dealer master technicians.
The IVS 360 Support offering, now available in conjunction with a RAP service allows vehicle repair shops to access live help available whenever a shop finds themselves with a difficult diagnostic case.
Not every shop has a master technician for every brand they service. With IVS 360, now an OEM dealer master technician is available on-demand to help shops through the toughest jobs.
“Opus IVS is the only provider with hundreds of OEM Dealer Master Techs on staff. We work with our customers until the problem is solved,” says Kevin FitzPatrick, senior vice president of operations at Opus IVS.
Recently a customer had replaced the ABS module on a 2018 Jeep Wrangler. The programming session failed, and it was escalated to the IVS 360 team for diagnostic assistance. The IVS 360 dealer master technician walked the customer through detailed CANbus diagnostics and assisted in finding an issue with the STAR connector.
It was determined that the ABS module replacement was not needed after all. The call took under 35 minutes and the customer stated that it was the best fifty dollars ever spent.
“Customers can truly complete the job with Opus IVS. It isn’t uncommon to have issues with programming that need escalation. Our OEM dealer master technicians are available until the repair is complete,” says FitzPatrick.
RAP, now with IVS 360 Support, frees up automotive technicians to do higher-skilled work and increase shop profitability with the Opus IVS team of experts doing the programming remotely, plus now provides help for complex diagnostic issues. RAP with IVS 360 Support eliminates the need to send complex vehicles to the dealership or call a mobile technician for programming or diagnostics.
“IVS 360 has helped us plenty of times. For crucial information that we are missing, they have been able to come through in the clutch for us every time,” says Sergio Fragoso of German Sport in Walnut Creek, Calif.
The Opus IVS RAP Kit comes with everything technicians need, including hardware, OE software, voltage maintainer, and access to a team of remote programming and diagnostic experts so vehicles can be reprogrammed and/or diagnosed in-shop hassle‑free. The RAP kit includes built-in licensed OE software with the latest updates for all major U.S. domestic, Asian, and European vehicles.
“Opus IVS has great people who do great work. IVS 360 always goes the extra mile to provide information, guide me, and even teach me to be a better tech. 1,000 percent recommend,” says Mike Nguyen of John Auto Repair in Jonesboro, Ga.
Opus IVS will showcase RAP with its new IVS 360 Support capability and many other new product offerings at this year’s Specialty Equipment Market Association (SEMA) Show to run Nov. 1-4 in Las Vegas. The company will be at Booth 31095.
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