Video Chat Solution for Hospital Patients Launched by eVideon in Grand Rapids

Grand Rapids-based eVideon, a patient engagement and digital workflow solutions company, has released HELLO (Health, Engagement, Learning, Loved Ones), a video visitor solution. It was designed to offer a way for hospitalized patients to visit with loved ones virtually.
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eVideon's HELLO platform
eVideon has launched its HELLO platform, which is designed to help hospital patients stay in touch with loved ones. // Image courtesy of eVideon

Grand Rapids-based eVideon, a patient engagement and digital workflow solutions company, has released HELLO (Health, Engagement, Learning, Loved Ones), a video visitor solution. It was designed to offer a way for hospitalized patients to visit with loved ones virtually.

The solution requires no downloads, accounts, or logins for patients or visitors and meets privacy and HIPPA requirements. Hospitals, which have had to restrict hospital visits due to the COVID-19 pandemic, can customize the platform with their own colors, logos, and images. It can be deployed in 24 hours.

HELLO also will enable virtual consultations with specialists using multi-way video call capabilities, reducing health providers’ need for personal protective equipment and allowing family members to keep up to date on patients’ conditions and treatments.

“We are pleased to bring to market this virtual visit solution as part of our COVID-19 rapid response effort to provide our customers with meaningful support during this uncertain and unprecedented time,” says Jeff Fallon, CEO of eVideon. “This cutting-edge patient engagement technology reduces the risk of potential contamination through physical interaction and lets patients connect with loved ones virtually.”

The interface can run on any device or operating system, whether on hospital or patients’ personal devices, via QR code scans, or by visiting a website. HELLO is completing testing at Zuckerberg San Francisco General Hospital and now is available to hospitals nationwide through an early adopter program.

“Given the current circumstances, we are challenged with balancing safety with the need for patients to see their loved ones. Social interactions are key to well-being and healing,” says Aiyana Johnson, chief experience officer at Zuckerberg. “We feel a great sense of relief having access to this virtual solution, especially because it doesn’t require downloads and account setups. This aspect has made it much easier for patients to use, giving them much needed comfort, reduced stress, and better morale. We’re so grateful to be able to give it to patients and to be part of product testing.”

For more information or to participate in the early adopter program, click here.

The company provides patient experience and engagement solutions for hospitals through a suite of bedside engagement systems, TVs, digital signage, and other interactive displays.

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