UVeye, a vehicle inspection system and recent collaborator with General Motors Co., has announced its partnership with software company Tekion Corp. to improve dealership customer-service experiences.
UVeye is integrating its advanced vehicle-inspection systems with Tekion’s end-to-end cloud-native platform, called Automotive Retail Cloud (ARC). The collaborative effort will enable dealers that utilize Tekion’s ARC to benefit from the UVeye systems.
When customers drive through a UVeye scanning unit at a dealership service department, they receive a nearly instantaneous and extensive inspection report of a vehicle via text message, email, or Tekion’s personalized consumer portal in ARC.
Not only can the reports eliminate guesswork about a vehicle’s condition, they also serve to build customer trust through transparency.
The reports are designed to provide clarity and enhance the customer-service experience by helping users decide on the best service solutions possible for their vehicle.
“Our partnership with Tekion is just one of many steps UVeye is taking to improve and revolutionize the customer-service experience at dealerships through unprecedented levels of transparency,” says Amir Hever, CEO and co-founder of UVeye.
Carl Black Chevrolet, Buick, GMC of Kennesaw, Ga., is the first GM dealer to integrate UVeye’s advanced vehicle-inspection systems with Tekion’s ARC.
“We’re incredibly excited to be collaborating with Tekion to provide an extraordinary experience for dealership customers across the country in the coming months,” says Hever. “With our integration into Tekion’s ARC, GM customers and dealerships now can benefit from stronger and more transparent relationships from the data we provide both parties. It’s a win-win for everyone.”
The UVeye product suite includes three AI-driven systems that can detect mechanical issues such as fluid leaks and component and body damage as well as missing parts or modifications. They also can measure tire-tread depth, detect uneven wear, and read sidewall information.
UVeye systems then summarize tire, underbody, and exterior inspection data into a single detailed vehicle-condition report that are relayed to both customers and dealership service personnel.
“We look forward to working with UVeye to deliver a seamless and superior experience to consumers during their vehicle service experience,” says Jay Vijayan, CEO and founder of Tekion. “Through this collaboration, consumers can access important safety data about their vehicle and, in turn, dealers are improving efficiency and providing added value to their guests. This is another step in modernizing automotive retail.”