Stefanini Group, a global technology company specializing in digital solutions based in Southfield, has launched Chameleon, a custom configured portal with a centralized interface containing all things pertaining to an employee’s work life.
The portal is a place to view information, request details, and order IT services among additional features like real-time wait updates. Chameleon provides a self-adapting user experience that allows for improved internal technology services.
“The new digital frontier is in user experience and Stefanini is eager to see Chameleon’s cutting-edge impact,” says Shayne Quaas, director of emerging technologies at Stefanini. “Chameleon is self-adapting — customizing its own features based on user persona — and easily connects users with an abundance of tools. When it comes to internal service and support, Chameleon is equipped, versatile, and ready to propel ITSM (IT service management) to new heights.”
Chameleon was created to construct a portal containing better internal customer service for employees — one also easily adaptable to the user. Chameleon is anticipated to be an optimal tool in employee retention, especially when competing for younger workers and improving internal satisfaction.
It is persona-based, which automatically personalized based on provided information such as geographic location and language preference, and self-adapting, which allows the portal to change depending on user profile. Language adaptability is a considerable asset of Chameleon, as the platform will present information in its user’s preferred language.
Additional customizable features of Chameleon include chatting with a live agent, receiving average hold time, integrating with Sophie4You — an AI virtual assistant — and checking the health score of your device. Chameleon is also equipped with technologies leveraged to power the portal, such as custom integrations and ITSM tools, and metric impacts.
Chameleon is currently available for the ServiceNow, 4Me, and Ivanti ITSM platforms. To learn more, click here.