Diversified Data Processing & Consulting Inc. (DivDat), a Detroit-based digital business solutions provider, has acquired Meridian Integration in Jacksonville, Fla. Terms of the deal were not disclosed.
The acquisition is expected to expand DivDat’s ability to help health care providers, municipalities, utilities, and other organizations better serve their customers.
The deal combines DivDat’s payment solutions platform and Meridian Integration’s customer engagement software. Both companies are expected to provide service providers with the tools to enable customer experiences, collect payments, and improve related efficiency.
DivDat and Meridian say they have decades of experience integrating data from multiple payment channels, customer systems, and financial platforms.
The combined solution is designed to bring digital customer engagement and payment processing together in one integrated platform — eliminating “vendor sprawl,” simplifying operations, and delivering a consistent experience across every customer touchpoint.
“This acquisition represents an exciting new chapter for the markets we serve, our employees, and our company,” says Jason Bierkle, president and CEO of DivDat. “Together, we are creating a stronger product offering, deeper expertise, and a broader vision for helping organizations improve customer experiences, reduce costs, streamline operations, and simplify reconciliation.”
Health care providers, municipalities, utilities, and other organizations face growing pressure to improve customer experience, reduce costs, expand self-service options, modernize communications, simplify disconnected systems, and manage multiple vendors. At the same time, they must ensure that unbanked, cash-preferred, and digitally underserved populations are not left behind.
The acquisition is expected to strengthen DivDat’s ability to serve as a single partner for organizations seeking to modernize how customers engage, receive communications, complete transactions, and access payment options across both digital and in-person channels.
Together, DivDat powered by Meridian is positioned to:
Advance Digital Fluency: Deliver comprehensive solutions spanning customer engagement, communications, self-service, and payments that educate and guide users toward seamless digital adoption.
Level the Payer Landscape: Expand technology and service capabilities to ensure equitable payment access for every demographic, bridging the gap between billers and their entire communities.
Reduce Operational Complexity: Help organizations connect customer-facing channels with back-office systems and workflows to streamline reconciliation, increase call center efficiency, and support internal teams.
Accelerate Innovation: Expand a broader portfolio of solutions designed to enhance customer satisfaction, support digital adoption, and improve operational efficiency.
Looking Ahead
As DivDat powered by Meridian moves forward as a combined organization, the company says clients and partners can expect “continued investment in innovation, service excellence, and long-term growth.”
The company says it remains focused on helping organizations create more connected customer experiences, simplify interactions, increase self-service adoption, and modernize the technologies that support customers and internal teams.
To learn more about DivDat powered by Meridian and its suite of customer engagement and payment solutions, visit divdat.com.
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