Comerica Bank in Detroit Begins Offering Services in Lobby of Michigan Headquarters

Comerica Bank Monday began offering banking services inside the lobby of the Comerica Banking Center, the bank’s Michigan headquarters in downtown Detroit, located at 411 W. Lafayette.
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Comerica Banking Center Michigan headquarters
Amber Kortas, retail personal banker, stands next to a Banker Connect interactive teller machine at the Comerica Banking Center in downtown Detroit. // Photo courtesy of Comerica Bank

Comerica Bank Monday began offering banking services inside the lobby of the Comerica Banking Center, the bank’s Michigan headquarters in downtown Detroit, located at 411 W. Lafayette.

The location provides customers with street-level access to services during operating hours – 10 a.m.-2 p.m. Monday-Friday. Services during this time include account opening, servicing, consultation and advising, and cashless transactions such as making deposits or tax and loan payments.

Customers also will be able to access services in the lobby through Banker Connect, or interactive teller-line machines. As part of the digital offering, virtual customer services representatives, who work out of Comerica’s tech center in Auburn Hills, will be available for extended service hours – 8 a.m. to 6 p.m., Monday-Friday. Services include assisting customers with cash deposits with immediate availability, deposits of cash and checks, withdrawing cash with choice of denomination, transferring money, making installation payments, and receiving account information.

The center is the bank’s 21st publicly accessible center in the city, making it the only bank with at least 20 banking centers serving customers in Detroit’s business districts and neighborhoods.

“Opening a street-level location accessible to the public at the Comerica Banking Center, our Michigan headquarters, expands on the commitment and investment we made into our Detroit presence,” says Mike Ritchie, Michigan market president of Comerica Bank. “This adds to Comerica’s banking center network, the largest in the city, that serves customers in our neighborhoods and business districts. Providing these services at the CBC, which includes an on-site banker, Banker Connect and ATM options, allows us to improve how we meet full-service banking needs.”

The addition of new services continues Comerica’s development and $3 million investment to reshape its presence in and around Detroit. The investment was first announced in 2017.

In November, Comerica opened a newly constructed banking center in Detroit’s New Center business district at the northwest corner of W. Grand Boulevard and Third Avenue, replacing its banking center in the Fisher Building.

Last year, Comerica opened a banking center in the Penobscot Building to complete the relocation of its nearby Fort-Washington banking center. Comerica’s predecessor, Detroit Savings Bank, moved to the original 13-story building in 1906, and the building housed the main office of Manufacturers Bank when it was formed in 1933. Manufacturers merged with Comerica in 1992.

The banking center at the bank’s Michigan headquarters becomes Comerica’s third location within downtown Detroit, along with locations in the Penobscot Building and the GM Renaissance Center.

Comerica’s Michigan headquarters serves the company’s banking and operations centers in nearly 80 communities across the state. The company has invested more than $20 million into its Michigan headquarters since 2010.

Comerica Bank is a subsidiary of Comerica Inc. in Texas, and was founded in Detroit in 1849. It has more than 4,800 employees statewide.

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