Troy’s Mahalo Boosts Digital Banking Platform for Credit Union

Mahalo's digital banking platform enhances safety and ease of use for credit union members. // Stock Photo
Mahalo’s digital banking platform enhances safety and ease of use for credit union members. // Stock Photo

Mahalo Banking, a Troy-based credit union service organization (CUSO), has signed a new partnership agreement with Kansas Teachers Community Credit Union (KTCU) to enhance its online and mobile banking platform.

“When we received an overview of Mahalo’s mobile banking experience, we felt that they offered a fantastic opportunity to accelerate our digital transformation and expand our platform capabilities,” says Elesa Parsons, president of KTCU.

“Leveraging their optimized platform will be incredibly helpful in offering our members a modernized digital banking experience with unlocked functionality possibilities that they either have not had access to or have not been able to use easily.”

Serving school employees and residents of Southeast Kansas communities, Pittsburg, Kan.-based KTCU has more than 13,000 members and five branches. The credit union selected Mahalo for its improved functionality, usability, visual appeal, and ease-of-use. With Mahalo, the credit union’s members also gain the ability to link to external banking accounts and independently alter personal account details.

The Mahalo Banking platform provides robust and secure feature sets across all delivery platforms for a true omni-experience. Mahalo’s technology leverages deep integrations into credit union cores and streamlined third-party integrations, making both the credit union and member experience seamless. With security at the forefront of the platform’s design, credit unions launching the solution possess a strong capability to protect their members from fraud risks.

“We greatly enjoy collaborating with Mahalo and admire their partnership mentality, which has enabled us to seamlessly work hand-in-hand,” Parsons says. “Their team is incredibly approachable and friendly and strongly aligns with the culture we’ve cultivated within our organization.”

The Mahalo team is comprised of credit union industry natives with firsthand knowledge of the challenges faced by credit unions and their members. As a result, Mahalo offers intuitive solutions uniquely catered to help all asset-size credit unions connect with their customers and gain a technological advantage to retain and grow their membership.

“As members’ digital banking experience expectations are quickly evolving, the best way for credit unions to retain and continue to attract new interest is by focusing on digital transformation strategies,” says Denny Howell, COO of Mahalo. “Our team is proud to work with member-focused credit unions like Kansas Teachers that are continuously striving to deliver digital banking solutions that better serve and improve ease of use for their customers.”

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