Detroit’s Health Alliance Plan (HAP) has partnered with California’s Livongo, a platform that helps people with chronic conditions manage them. HAP Medicare Advantage members will have access to a program designed to manage diabetes.
The Livongo for Diabetes program offers personalized data and insights derived from a cellular-enabled blood glucose meter, real-time support, and unlimited supplies shipped directly to members as they need them. The program will be offered at no cost to HAP members and is designed to complement physician-provided diabetes management.
“HAP continually looks for ways to help our members manage their chronic conditions and enhance the quality of their lives, and this is especially true with our Medicare population,” says Michael Genord, senior vice president and chief medical officer of HAP. “The vast majority of people with chronic conditions say they need more help to manage these conditions. That is why HAP believes that the Livongo for Diabetes program, with its real-time data and personalized coaching, represents an important, value-added benefit we can offer our Medicare members.”
Real-time support from certified coaches is available 24/7 by phone, text, email, or through the Livongo app. The meter makes it easy to share data and analytics, and within minutes of registering a high or low blood glucose reading, members can receive a call or text from a coach to provide support.
There will also be personalized messages providing insight based on members’ current and past readings. Members can also add family members, caregivers, and physicians to the list of people who receive the data.
Livongo also uses Amazon’s Alexa voice service to offer members the ability to ask enabled devices to provide health tips and their blood glucose readings.
More than 30 million Americans have diabetes have diabetes, according to the Centers for Disease Control and Prevention. Those who don’t manage their diabetes are at increased risk of stroke, heart, and blood vessel disease. Diabetes is also the leading cause of new vision loss among U.S. adults. Kidney failure, gum disease, and nerve damage are also common in people with unmanaged diabetes.
HAP plans to expand its partnership with Livongo to other lines of business in the future. More information about the program is available here.