View From The Top – The Townsend Hotel

Our goal is to offer supreme service, right down to knowing what our customers like for breakfast each morning.
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Through August, business was up 20 percent at The Townsend Hotel in downtown Birmingham, a AAA 4-Diamond luxury property offering 151 rooms. A year into his position, Managing Director Steven Kalczynski has overseen several new and ongoing improvements, including the recent redesign of the Rugby Grille and lobby areas as well as the hotel’s three Presidential Suites. Next up is the renovation of 51 luxury suites. Kalczynski also hired Executive Chef Drew Sayes, most recently with the Atlanta Athletic Club. “Our goal is to offer supreme service, right down to knowing what our customers like for breakfast each morning,” Kalczynski says.

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