DETROIT – Global automotive retail consulting firm Urban Science announced the launch of its Dealer Services Group Wednesday to help auto dealers more effectively allocate resources and increase vehicle sales, profitability, and customer loyalty. This newly formed affiliate will provide consulting, training and call center support to auto dealers around the world through the fusion of scientific performance analysis and in-depth individual assessments.
“What we do best is provide the tools, training, and data to control what matters most to our clients: their bottom line,” said Brian Turnbull, president, Urban Science Dealer Services Group. “As an Urban Science affiliate, the Dealer Services Group offers dealers the proven methodologies, analysis, product training and expertise previously available solely to manufacturers. By taking a deeper dive into a dealership’s culture and combining our analysis with scientific data, we are able to bridge the gap between science and everyday practices to develop custom road maps engineered to boost dealer performance and profitability.”
The retail specialists in the Urban Science Dealer Services Group provide dealers with a wealth of professional experience and knowledge in the automotive, motorcycle, marine, and RV industries. They have a unique ability to create actionable, customized plans based on their industry insight and Urban Science’s scientific analysis.
The team currently works through OEM and dealer groups to support automotive dealers by measuring their performance, comparing it to relevant benchmarks and identifying opportunities for improvement through a customized road map that addresses and provides best practice recommendations for the following areas of focus through individualized consulting and training:
Dealership operations, including Financial performance (business management), New and used vehicle sales, Service and parts sales (fixed operations), Standards management, and Finance and insurance.
Digital sales, including Lead management, Internet department best practices, Process and strategy assessment and refinement, and Social media roadmaps.
The Dealer Services Group also provides dealers with an opportunity to share best practices, experiences, ideas, and strategies with noncompeting counterparts, either in person or via a monthly “Virtual 20 Group” online, as well as online Webinars, quick reference guides and classroom-style courses on current issues and trends relevant to dealers.