Townsend Hotel Names New Manager

Adrienne Utter named head of Business Travel Sales

BIRMINGHAM — The Townsend Hotel, a AAA 4-Diamond luxury property known for its exceptional service and amenities, today announced the recent addition of Adrienne Utter to its sales team in the role of business travel sales manager. Tracy Fashing, The Townsend’s director of sales and marketing, made the announcement.

As the business travel sales manager, Utter connects with local and national businesses to establish relationships and negotiate corporate rate structures.  While providing an unparalleled level of service, she also creates a welcoming environment to all clients on a consistent basis.

In her five years spent with the Hyatt Regency O’Hare in Rosemont, Ill., prior to joining The Townsend team, Utter added the titles Assistant Front Office Manager, Assistant Executive Housekeeper, and Front Office Manager to her resume. Throughout her time with Hyatt, she received two Manager of the Quarter awards (2009 & 2011) and Manager of the Year for 2011.

“Adding Adrienne to the team further strengthens our ability to meet our clients’ needs and exceed their expectations,” said Fashing. “We are pleased to welcome her aboard and look forward to putting Adrienne’s years of hospitality industry experience to work for us and The Townsend Hotel’s clientele.”

Adrienne, a Canton, Mich. resident, graduated from Bowling Green University with a bachelor of science degree in Business Administration and a specialization in Hospitality Management.

For more information, visit or contact The Townsend Hotel at 800.548.4172.