BIRMINGHAM —The Townsend Hotel has received a TripAdvisor Certificate of Excellence award which honors hospitality excellence, and given only to establishments that represent the upper echelon — the top 10 percent — of businesses across the globe listed on the TripAdvisor website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at The Townsend Hotel, and we’d like to thank all of our guests who took the time to complete a review on TripAdvisor,” said Steven Kalczynski, managing director of the hotel. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”