Rochester-based Royal Park Hotel received its first global award from Worldhotels for Best Sales Engagement.The award was accepted on behalf of Royal Park Hotel by Susan Keels, the hotel’s director of sales and marketing at The Garden Hotel in Guangzhou, China during the Worldhotels Annual Conference.
“The award was truly a team effort and we are honored and thrilled to be recognized,” Keels says. “The partnership we have developed with Worldhotels has enabled us to expand our sales reach across the globe, building new relationships and enhancing market awareness for our property and the Detroit metropolitan area.”
With over 500 international luxury and upscale hotels in Worldhotels’ portfolio, Royal Park Hotel was acknowledged for their strong sales leadership and involvement with the global hotelier brand’s force of directors and managers in Europe, Asia, and the Americas. The hotel’s sales efforts included sharing the Royal Park Hotel experience with the business travel market, attending national sales missions and a willingness to host events and embrace other sales initiatives.
In addition to sharing their sales efforts with Worldhotels, Royal Park Hotel has recently conducted several training programs for major luxury branded companies covering how to succeed in the luxury market, customer service excellence and guest experience engineering.