New Toll Free Number Gives Veterans Around-the-Clock Assistance

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LANSING — Michigan Veterans Affairs Agency Director Jeff Barnes was joined by Gov. Rick Snyder to formally launch the Michigan Veteran Resource Service Center, a collaborative partnership between the agency and the Michigan 211 system.

The resource service center will provide Michigan veterans and their families access to federal benefit programs, state services and local resources 24/7 with staff available from 8 a.m. – 5 p.m. Monday-Friday and 211 agents with training on veteran programs answering calls after hours and during the weekend. Services provided by the center can be accessed by calling  800-MICH-VET or 800-642-4838.

“Since its inception, MVAA has been working to provide veterans one-stop access to benefits and programs they’ve earned,” Barnes said.

“The resource center uses the same phone and database technology as 211,” said Scott Dzurka, president and CEO of the Michigan Association of United Ways, which funds 211 programs across the state. “We handle calls to the center outside regular business hours, ensuring there is a live person available to provide support to veteran callers every minute, every day.”

The MVAA serves as the central coordinating point, connecting those who have served in the U.S. Armed Services and their families, to services and benefits throughout the state of Michigan. The agency values inclusion, integrity, transparency, innovation and respect and aspires to provide the customer service experience that veterans deserve. For more information, visit MichiganVeterans.com or call 800-MICH-VET (800-642-4838.)

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