LATHRUP VILLAGE — Michigan First Credit Union opened its new concept financial store in Eastpointe this week that utilizes tablet technology and allows employees to work immediately and directly with credit union members as they enter.
“The financial industry is changing rapidly when it comes to customer expectations,” says President and CEO Michael Poulos. “That’s why we didn’t want to build just another branch, instead we created a new, technology-rich service concept to make members’ experiences faster and easier,” Poulos says.
The new facility, 21650 Gratiot Rd., increases parking significantly and adds four additional drive-up lanes for a total of six. It also includes two new ATMs to handle a wide variety of transactions and dispense cash down to the dollar.
The new financial store opens next door to the former Gratiot branch location, which is in the process of being torn down and turned into a park for the Eastpointe community.
The credit union opened the original branch in 2004, but quickly outgrew the space.