Ken Kondo Promoted to Chief Innovation Officer at Troy’s Mahalo Banking

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Ken Kondo headshot
Courtesy of Mahalo Banking

Mahalo Banking, a credit union service organization (CUSO) based in Troy, announced Ken Kondo, former vice president of software development, has been promoted to chief innovation officer (CIO).

Kondo has an extensive background in financial software development and credit union operations. As CIO, Kondo will now lead a new division dedicated to exploring platform innovation opportunities and implementing modern industry solutions to the Mahalo platform.

“I’m thrilled to have the opportunity to head a division that is solely dedicated to driving Mahalo’s innovation efforts,” says Kondo. “As a developer, it’s common for most platform enhancements to simply become routine due to client requests and new conversions. Within this new division, however, our work will be entirely devoted to thinking outside of the box and implementing creative functionality features that will strategically differentiate our platform and act as true game changers for our credit union clients.”

In addition, Kondo will be attending pertinent industry technology conferences to engage in collaborative discussions with vendors and credit union leaders about adopting new platform features that can improve members’ banking experiences.

Mahalo’s platform enables credit unions to modernize their digital banking capabilities, improve the customer experience and better protect members from fraud risk. Designed by credit union industry veterans, the platform is built on superior architecture with deep integrations into credit union cores and efficient third-party integrations.

“Ken has an amazing capability of seeing what something could be and not just accepting what something is. This has allowed him to design and develop numerous innovative solutions throughout his career, and it’s why we are so excited to have him take the role as chief innovation officer,” says Jim Stickley, president and CEO of Mahalo.

“We aspire for our platform to not only address feature requests of credit union leaders but also ensure our technology always goes a step further to intuitively meet user needs. Rather than presenting a finished, stagnant platform, with Ken’s guidance, we will continue to provide an inventive, industry-centered solution that is continuously advancing to deliver a very special digital banking experience for credit unions and their members.”