DETROIT – General Motors Co. today announced a series of leadership changes to continue its evolution into a stronger, more customer-centric organization.
“We understand that we have to earn our customers’ trust and loyalty, and that every interaction matters,” CEO Mary Barra said. “The vehicle purchase is just the start. We intend to earn customers for life by delivering exceptional quality and customer care, and these changes put us on a path to achieving that.”
Alicia Boler-Davis, currently senior vice president, Global Quality and Customer Experience, is named senior vice president, Global Connected Customer Experience. In addition to her current customer experience responsibilities, she will assume responsibility for the Global Connected Consumer organization, which includes OnStar and its call centers.
Grace Lieblein, currently vice president, Global Purchasing and Supply Chain, is named vice president, Global Quality and will report to Barra. Lieblein has extensive experience in manufacturing, vehicle engineering, purchasing and global markets.
Steve Kiefer, currently vice president, Global Powertrain, is named vice president, Global Purchasing and Supply Chain. Kiefer will report to Mark Reuss, executive vice president, Global Product Development, Purchasing and Supply Chain. He will continue to build on the progress Lieblein established with suppliers.
Dan Nicholson, currently executive director of Powertrain Embedded Controls, is promoted to Global Powertrain vice president, assuming Kiefer’s responsibility and reporting to Mark Reuss. Nicholson’s broad-range global experience in quality, powertrain development, engine calibration, and controller and software integration are especially valuable as embedded controls and software increasingly are being applied to sophisticated engine and drivetrain systems. A replacement for Nicholson’s current role will be named later.
Mary Chan, vice president, Global Connected Consumer, has elected to leave GM to pursue other opportunities, but will remain with the company through the first quarter of 2015 to assist with the transition and the 4G LTE production launch in China and Europe Under Chan’s leadership, GM has made landmark strides in vehicle connectivity, with the largest in-vehicle 4G LTE deployment to date in the industry.
Additionally, Stephen K. Carlisle has been named president and managing director of General Motors of Canada Ltd., succeeding Kevin W. Williams, who has led GM Canada since 2010. Williams will assist in the transition through the end of the year.
Williams joined GM in 1983, holding progressively more senior roles in manufacturing, supplier quality and development, purchasing and service and parts operations in multiple locations around the globe including Canada, Mexico, Germany, and the United States.
In his new role, Carlisle will report to Alan Batey, president, GM North America. Carlisle most recently served as the vice president of Global Product Planning and Program Management based in the United States. Previously, he held positions as vice president, U.S. sales operations, responsible for dealer network, retail sales support and fleet and commercial; as well as president and managing director, GM South East Asia Operations, in addition to leadership positions in Singapore and China.