Compuware Strengthens Business Service Delivery Strategy With Major New Product Release

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DETROIT, June 10, 2009 (GLOBE NEWSWIRE) – Compuware Corporation (Nasdaq:CPWR) today extended its industry leadership in equipping IT to overcome the application performance challenge. The company launched Compuware Vantage 11 — its flagship IT service management solution — and also introduced a comprehensive platform of new application performance services and an enhanced partner program. These capabilities build on the Compuware Business Service Delivery approach to ensuring organizations achieve business value through enterprise applications.

“Superior performance of enterprise applications is critical to business and IT success because poor application performance costs businesses money and frustrates customers,” said Bob Paul, President and COO of Compuware Corporation. “Today, Compuware is extending its unmatched strategy and solutions for empowering IT to address this pressing challenge, solidifying our position as the global leader in optimizing end-to-end application performance.”

Understand the User Perspective to Prevent Application Performance Problems and Reduce Costs

Compuware Vantage 11 represents a breakthrough in managing application performance by providing both breadth and depth in a single, integrated solution. Vantage 11 enables IT to prevent application performance issues from impacting the business, find and fix problems faster, and prioritize problem resolution efforts based on business impact. This allows IT to drive down operational costs significantly through effective problem resolution and reduces the impact poor application performance has on the business.

Traditional approaches to managing IT service — infrastructure event management or silo monitoring tools — do not provide visibility into the health of an application as seen by the business. Compuware now allows IT to take a top-down, business-centric approach to managing application performance. Vantage enables IT to manage performance from the perspective of the end user and to proactively identify and resolve performance problems before the business is affected.

Vantage 11 introduces a number of new capabilities including:

  • Performance-driven service model that provides visibility into the relationship between the IT infrastructure and the critical business services it supports;
  • Unified performance analysis for faster performance problem isolation and root cause elimination;
  • Comprehensive end user experience monitoring, combining real user and synthetic approaches in a single view;
  • Deep dive Java and .NET monitoring on any platform, including mainframe.

New Application Performance Services and Enhanced Partner Program Detailed

To help organizations deliver high-performing applications, Compuware announced several new service offerings. Building on the company’s
extensive experience helping IT organizations solve difficult performance problems, Compuware is introducing:

  • Vantage Upgrade Assurance — offers a rapid and smooth transition to Vantage 11 and prepares customers to leverage new capabilities for effective management of application performance.
  • Application Performance Triage — isolates and resolves critical application performance issues that impact customer satisfaction.
  • Vantage Guardian Services — provides skilled resources and leadership to ensure IT organizations gain value from Vantage on an ongoing basis.

Compuware application performance consultants can also help clients adopt Six Sigma and ITIL v3 process capabilities.

In a separate announcement, Compuware introduced a number of enhancements to its partner program that will help IT organizations achieve their objectives. The Compuware partner program now features new training programs, co-marketing and expertise to help partners solve the application performance challenges of IT organizations.

“IT organizations are undergoing many challenges in delivering high quality application services to end-users, while, at the same time improving IT efficiency and controlling costs,” said Tim Grieser, Program Vice President, Enterprise System Management Software, IDC. “By focusing on these requirements and providing a comprehensive solution set, Compuware’s Business Service Delivery initiative should resonate well with IT organizations delivering key business application services to customers and end users.”

Compuware Corporation

Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Our unique approach, Business Service Delivery, helps CIOs optimize end-to-end application performance for leading businesses around the world, including 46 of the top 50 Fortune 500 companies. Learn more at http://www.compuware.com/.

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