As part of Comcast’s multi-million dollar nationwide commitment to improve customer service, the company has opened a new Xfinity retail store in Troy.
The new 5,048 square-foot space, located at 1981 W. Maple Rd. in the Cambridge Crossing shopping center across from the Troy Motor Mall, is designed to provide customers with an opportunity to learn and interact directly with the latest Xfinity services.
The new store features flat screen HD TVs and a comfortable seating area so visitors can settle in and experience the company’s X1 entertainment operating system as though they’re in their own homes. Through hands-on demonstrations, customers can learn about other Xfinity products, including high-speed Internet and voice and connected home solutions.
The store also features iPads for visitors to trial Xfinity’s mobile apps that let customers watch live TV, stream On Demand content, download movies and TV shows, and manage and monitor their homes while on the go.
“The technology in our homes is much more complex than ever before,” says Jason Gumbs, Comcast’s Heartland Region vice president of marketing. “We design our new stores to make it easy for customers to learn in an engaging, hands-on way about the many capabilities of the products and services we offer that they rely on every day.”
Along with product and service demos, customers can pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales consultants.
The Xfinity store has 12 employees.