Comcast Business Services Expands Portfolio in Michigan

Cloud-Based Business VoiceEdge Simplifies Operations, Improves Productivity
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MACKINAC ISLAND – Comcast Corporation, one of the nation’s leading providers of information and communications products and services, Wednesday announced that Comcast Business VoiceEdge, a cloud-based voice and unified communications solution, is now available across Michigan. Nationwide rollout across Comcast’s entire service is targeted by the end of 2012.

Fully managed over Comcast’s network, Business VoiceEdge eliminates the need for expensive on-site equipment such as PBX and key systems, provides a predictable monthly cost, as well as a high service quality and customer experience. Additionally, Business VoiceEdge delivers a common user experience, high definition-quality voice service, and a full suite of unified communications features that help today’s multi-site organizations and mobile workforce communicate more efficiently.

“What sets Comcast apart from other players in this space is that we’re the only provider to combine a cloud-based voice service with vast network reach, a well-known brand and a strong focus on providing great products with high quality and consistency,” said Bill Stemper, president of Comcast Business Services. “Businesses, especially those with a distributed workforce, need a reliable and consistent voice solution that allows their ‘on-the-go’ employees to stay connected anytime and anywhere. Together with our Ethernet and alongside our PRI services we are now delivering an array of solutions for all types of mid-sized organizations.”

With Business VoiceEdge, Comcast provides customers an affordable solution with unlimited nationwide calling, state-of-the-art Polycom phones at no additional charge, HD audio and advanced unified communications, and mobility features, including:

Be Anywhere, which lets workers live the one number lifestyle by integrating their work line with their mobile device, home office or other locations to have calls follow them or push/pull them between devices without having to disconnect and then reconnect the call.

Voicemail-to-email allows workers to conveniently reach voice messages “anytime, anywhere” by sending a copy of the voicemail to their email.

Telephony Toolbar is a downloadable client that enables click-to-dial and service management from within Microsoft Outlook, Internet Explorer, and Mozilla Firefox.

Business Voice Continuity redirects calls to back-up numbers if there is a power outage or other on-site issues that keeps business from operating.

Multi-Location Simplicity and Commonality allows on-net calling between sites using extensions, unified calling experience, quickly adds new locations, and shares call handling across offices.

Comcast Business VoiceEdge is the latest addition to the Comcast suite of voice solutions, which include Business Class Voice, a voice line service designed for small businesses, and Business Class Trunks, an intelligent phone service for larger organizations that works with existing PBX equipment and provides scalability and security using Comcast’s advanced IP network.

More information can be found at business.comcast.com/VoiceEdge.

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