Erin Kaylor, a franchise and finance veteran, is joining Biggby Coffee in East Lansing as the company’s chief financial officer.
As the brand approaches important growth milestones with more than 360 units open and another 140 in development, Kaylor’s role will be to support the entire system through its next stage of development.
“I’m a CPA and an accountant by trade, but the vast majority of my career was spent in the
finance organization of McDonald’s,” says Kaylor. “This new role fits very nicely because I have
a lot of experience working with franchisees. I did retire from McDonald’s in 2017, but I
discovered I just wasn’t quite ready for retirement. Before long, I found myself back to work at a local gated community and country club as their CFO and assistant general manager.”
At McDonald’s, Kaylor held numerous positions over her twenty-plus years with the company.
In her last role, she collaborated with U.S. leadership on the development and execution of a comprehensive re-franchising strategy across the country. This role also enabled her to partner with franchise owners on building their individual businesses.
Kaylor held her later role with the Bluffton, S.C. Berkeley Hall Club for about two years, and just before the pandemic, she entered her second retirement with intentions to travel the world.
“I had just made the decision to go back to work, and a recruiter reached out to me with this opportunity,” says Kaylor. “It felt like a perfect fit. The commitment to conscious capitalism that the company stands for is so meaningful to me. Working for a truly purpose-driven organization is important to me at this point in my career. I think our work sourcing coffee across the globe directly from farmers is amazing. We are literally changing lives around the world. That’s what motivated me to join the team.”
With 360 locations and growing, Kaylor recognizes that there is a lot of work to do to build a strong foundation that will not only support the system at its current size but also take it into the future.
“I feel a responsibility to ensure the financial success of the company now and into the future,”
said Kaylor. “We want to support franchise owners with their individual profitability and personal success, as we also address profitability at the home office level. I’m excited to foster and develop a team that will contribute to that mission.”