Ahmed Issawi to Present at Service Management World Conference

Ahmed Issawi, IT manager for LAFCU in Lansing, was selected to be a presenter at the Service Management World Conference in Orlando, Fla.
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Ahmed Issawi
Ahmed Issawi

Ahmed Issawi, IT manager for the LAFCU in Lansing, was selected to be a presenter at the Service Management World Conference in Orlando, Fla.

The annual conference brings service management leaders and technical support professionals from across the globe to explore the strategic and tactical elements of optimal service management strategy.

“We are incredibly proud to have Ahmed Issawi, our IT manager, represent LAFCU on the global stage,” says Emily Jannereth, chief technology officer for LAFCU. “Ahmed’s accomplishments highlight the caliber of talent within our organization, and we commend him for his outstanding contribution to the industry.”

Issawi’s 60-minute presentation, “Going from Zero to 100 in ITSM” discussed how attendees can overcome senior leadership barriers and sell an information technology infrastructure library (ITIL) and information technology service management (ITSM) to skeptical staff.

Issawi highlighted a case study of a university that went from having no ITIL and little senior leadership support to implementing an ITSM program based on a service management toolset with the full support of a new chief information officer and how it yielded successful outcomes.

“It was an honor, privilege, and a humbling experience to attend, speak, and be viewed as an industry expert at the Service Management World Conference,” says Issawi. “It was nice to be on the other side and see that my 20 years of experience is paying off and that I can help others through my lived experience and career path.”

Issawi leads a team of 10 people in LAFCU’s IT department. He holds a bachelor’s degree in telecommunications/information systems management with a specialization in information and technology management and a master’s degree in strategic communications with a specialization in digital media and data analytics from Michigan State University in East Lansing.