Midland-based MyMichigan Health has implemented QGenda Credentialing to improve operational efficiency, decrease staff credentialing time, and enhance the overall provider experience.
After five years of growth, including the recent acquisition of three hospitals, MyMichigan faced an increase in the number of rapid credentialing requests. The health system previously averaged more than 60 days to turn around a credential file.
But QGenda, based in Atlanta, now automates manual tasks and streamlines traditional workflows, helping to cut that turnaround time in half.
“In a world of shrinking credentialing timeframes, we realized our legacy software and disparate systems were simply unable to support the efficiency gains we needed,” says Allison Blodgett, manager of medical staff services at MyMichigan Health. “QGenda’s automated workflows and checklists ensure no step is missed while increasing credentialing staff productivity.
“With credentialing, privileging, and payer enrollment managed in one system with QGenda, the net result is improved patient access, a healthy revenue cycle, and a better experience for both our providers and our credentialing specialists.”
QGenda Credentialing auto-populates provider information to expedite the initial application process. It’s designed to be simple for MyMichigan providers to complete, submit, and access documents and view credentialing status.
In addition, MyMichigan currently is implementing provider scheduling and time and attendance as part of the QGenda unified workforce management platform so that providers can access all resources with a single login.
The single, unified platform should increase provider deployment efficiency while reducing patient safety risk with automatic provider-ready deployments and expired license and appointment flagging on provider schedules.
The MyMichigan credentialing team now is able to more accurately report and forecast appropriate provider start dates, and MyMichigan leadership can make data-driven decisions and adjustments that ultimately reduce risk and enable providers to deliver and bill for patient care and services sooner, according to QGenda.
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