Guidepoint Systems in Madison Heights, a global provider of telematics and Software-as-a-Service (SaaS) for automotive OEMs, dealerships, rental car agencies, and fleet managers, is launching new initiatives intended to drive profitability and fleet management for automotive dealerships — a Vehicle Health Monitor (VHM) and a Dealer Command Center (DCC).
“Our latest innovation is an all-new VHM platform, designed to help dealers grow service revenues and increase customer satisfaction, loyalty, retention, and referrals,” according to a company statement. “The VHM continuously monitors vehicle systems and mileage to alert owners of scheduled maintenance needs and the potential need for repairs.
Key VHM features include:
- Real-time DTC monitoring with automated diagnostics.
- Scheduled maintenance reminders.
- Recall notification alerts.
- Ability for customers to schedule service visits.
“For dealerships, this solution is more than just a tool — it’s a strategic asset that helps dealers increase revenues, exceed customer expectations by keeping vehicles in peak operating condition, and empowering service departments,” according to the company.
Dealers can expect to see the following benefits from the Guidepoint VHM:
- Reduced earnings curve by using true odometer.
- Eliminate potential defection points.
- Increased service revenues by encouraging customers to return for service.
- Improved inventory management.
- Increased customer satisfaction, loyalty, and referrals.
- Seamless integration with existing hardware and app.
Guidepoint also is launching its Dealer Command Center, which provides dealerships with “white glove” convenience via remote inventory management support such as incomplete registrations, device status, vehicle reporting, alerts for low batteries, state of charge, fuel levels, and open recalls, among other metrics.
Guidepoint says DCCs are geared to dealer groups, multiple location dealerships, and dealers who are interested in outsourcing non-core business processes.]
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