How do you stay ahead of the competition?
Excellent training, support from corporate, and communication with other franchisees are what give us a competitive advantage. We plan to add more franchisees and improve productivity for each franchisee with added tools and support they need to be successful. — Jim Zandee, franchisee for CertaPro Painters of Plymouth (6 units in Michigan)
What is the biggest challenge for a franchise owner?
The challenge is managing the growth of the business and exceeding clients’ expectations. Our culture of innovation and the continuous learning of our franchisees allow us to stay ahead of the competition. — Robb King, senior vice president of franchise development at Paul Davis (8 units in Michigan).
Why do you think the building/construction industry is growing?
People are staying in their homes longer but still want to improve their lifestyle. This industry provides the services that enable people, especially the elderly and disabled, to live comfortably in their homes longer. — Dan Mock, franchise consultant for Re-bath LLC (4 units in Michigan).
What improvements or growth have you seen in Michigan?
We have experienced Michigan’s economic rebound first hand. People there are willing to make the investments on exterior maintenance and repair. It’s encouraging to see things are improving. — Lee Wegner, vice president at ABC Seamless (5 units in Michigan).
What goals do you have for 2014 and beyond?
We are always looking to strengthen the process that will ensure sustained success for a growing Puroclean system. This will include a new, customer service approach, and a refreshed initital training and continuing education program for franchise owners. — Steve White, chief operating officer at PuroClean (7 units in Michigan).