On Board

Like most entrepreneurs, Michael Grindem, founder and president of ARC Payments, a credit card processing company in Bloomfield Hills, thought he could hire a key employee — in this case, an account manager — to help meet the needs of his growing business.
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Adam Cosola, Jason Epstein
Adam Cosola, Jason Epstein

Like most entrepreneurs, Michael Grindem, founder and president of ARC Payments, a credit card processing company in Bloomfield Hills, thought he could hire a key employee — in this case, an account manager — to help meet the needs of his growing business.

While he was able to hire someone, that individual didn’t last too long. So Grindem hired someone else — but again, that person left within a few months. He nearly hired a third candidate, but the prospect wanted to give his employer three weeks’ notice, and he eventually decided to stay put.

With more than 7 million job openings in the United States, along with a booming economy, employers are finding it difficult to hire and keep talent. Grindem is no exception.

“I was fairly sure the third person would come on board, and I took on new accounts in anticipation of getting help,” Grindem says. “It was then I realized I needed help, so I connected with a longtime friend who was in the recruiting business.”

Enter CTC Talent Partners in Bingham Farms. The company, owned by Adam Cosola and Jason Epstein (Grindem’s friend), helps businesses build talent management programs. Through a proprietary assessment, the company determines a client’s ability to attract and hire employees, evaluate qualified clients, assist with worker development programs, and more.

“Once we went through the hiring process, set expectations, and put together a plan, Michael was able to hire a candidate within 13 days, and a second candidate was hired within 30 days,” Epstein says. “We also assist with on-boarding, and we look for ways we can improve the work environment.”

In addition to hiring two account managers, Grindem added a salesman, and is looking for a web developer and a marketing professional. “With CTC’s help, now my business is growing in a strategic way,” he says.

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