The Michigan Secretary of State announced Wednesday that 10 of the busiest offices will pilot technology by Pasadena-Calif.-based QLess, which reduces wait times by letting customers schedule appointments and get in line from a computer, with a phone call, via text message, or at an on-site kiosk.
“We all lead busy lives and we know that our customers’ time is important,” says Secretary of State Ruth Johnson. “Our MI-TIME line service will revolutionize how we serve customers in our busiest Secretary of State offices. Now you can get in line online and come to the office just before you’re about to be called. Spend the time you save shopping nearby, running errands or being with family. We’ll let you know when it’s almost your turn.”
The offices that will be using the new system together handle more than two million transactions every year. The system, which had a soft launch at offices in Flint and Lansing, has been well received by customers, Johnson says.
It will debut in the coming weeks in Clinton Township, Detroit, Grand Rapids, Livonia, and Pontiac. Offices in Southfield, Taylor, and Troy will feature the service, as well.
“Smart technology solutions like QLess are a huge benefit for our customers and our organization,” Johnson says. “By improving how customers experience wait times, we also provide a more productive and positive environment for our staff members.”