Ford Motor Co. in Dearborn today announced Ted Cannis, CEO of Ford Pro and Ford Customer Service Division, has elected to retire at the end of this month following a 35-year career with the automaker.
Cannis has led Ford Pro since its formation in 2021, and helped build it into a high-growth, high-margin business as well as a vital productivity accelerator for millions of commercial customers.
Since 2023, Cannis also has led Ford Customer Service Division or FCSD, which handles global parts, services, accessories, and vehicle customization for Ford dealers and customers worldwide.
“Ted’s energy and passion for customers has been instrumental in building Ford Pro into a business that’s tracking towards $70 billion in revenue this year — a Fortune 100-size company in its own right,” says Jim Farley, president and CEO of Ford. “Ford Pro has the widest and most flexible commercial vehicle lineup, an industry-leading service network including our dealerships and upfitter partnerships, and a sharp focus on lowering the total cost of ownership and increasing uptime for customers.
“Ford Pro is now poised to become a true, technology-driven growth business — evidenced by the 600,000 paid subscriptions in the second quarter — and a greater competitive advantage for Ford and our customers.”
Farley added that FCSD is another Ford stronghold with a prime opportunity to transform for growth by going after an estimated $100 billion-plus profit pool for maintenance, repair, parts, and other services that currently escapes the dealer network.
Ford says Andrew Frick, president of Ford Blue, will lead Ford Pro on an interim basis until the company announces a new leader.
In turn, Daniel Justo was appointed vice president, FCSD, and a company officer, effective Oct. 1. Justo currently is CFO of Ford Blue, and previously was president of Ford South America. In his new role leading FCSD globally, he will report to Frick.
“Our customers — from commercial fleets to individual drivers — rely on us for the parts and services that keep their vehicles running smoothly and looking great,” says Justo. “That’s why we’re committed to delivering a service experience that’s as reliable, dependable and modern as the vehicles themselves.”
Cannis began his career in 1989 in finance and went on to serve in leadership positions in Venezuela, Argentina, Turkey, and Russia. From 2017 to 2020, he served as global director, Battery Electric Vehicles, leading Team Edison, the team that developed the award-winning Mustang Mach-E, and was involved in the development of the F-150 Lightning and E-Transit.
“It’s been the most thrilling and rewarding chapter of my career to lead Ford Pro and FCSD,” Cannis says. “Ford Pro is a profitably growing business with unmatched scale, talent, and the best dealers and upfitters — all to serve the people and businesses who keep our economy and communities humming.”
