Auburn Hills-based Stellantis North America has announced William Kendell will lead the Customer Experience organization in North America, effective July 1.
In this position, Kendell will direct the Stellantis North American team’s drive to provide industry leadership in customer experience that is consistent with the global organization’s mission statement: “Every Customer Counts; Every Journey Matters.”
“The delivery of superior customer experience is a key pillar of our Dare Forward 20230 strategic plan, which is designed to improve the lives of our customers by harnessing the potential of our technologies and talented workforce,” says Mark Stewart, COO of Stellantis North America. “Bill’s leadership experience and technical competence promise great things for our customers.”
Kendell joined the company in 1994 as an engineer in the original Trenton Engine Plant and held various manufacturing quality positions with a focus on powertrain. Currently, he has global responsibility for propulsion supplier quality.
Kendell has a Bachelor of Science and a master’s degree in mechanical engineering from the University of Detroit-Mercy, as well as a master’s degree in business administration from Michigan State University. He succeeds David McDonald, who is retiring after 30 years with the company.
“We offer our sincere thanks to David,” says Stewart. “His exemplary service, marked by a deep understanding of the power of a consistent process and, importantly, how it benefits the customer, have contributed to meaningful change. We wish him well on a long and happy retirement.”
