WaitTime in Royal Oak, a technology company that provides sports teams, venues, and fans with real-time wait times for concessions, bathrooms, and merchandise stands, has been issued a patent by the United States Patent and Trademark Office.
The patent is for WaitTime’s artificial intelligence technology, which can process images of users in line to understand their wait times and the number of people.
The technology helps fans decide how to spend their time at events and offers venues the best experiences while maximizing profits. It is available at venues around the world including American Airlines Arena, KeyBank Center, Melbourne Cricket Ground, and Sydney Cricket Ground.
“We always knew we had something unique with WaitTime and that our solution solves a real pain point for venues and fans. This patent underscores that we have the only technology in the world that can provide live wait times, so everyone has a clear picture of the crowd conditions around them,” says Zachary Klima, CEO.
The technology allows operators to use historical and real-time information to make decisions regarding event setup and operations. Venues often set up additional retail stands during concerts and may want to have more male or female bathrooms available depending on artists they are hosting. At sporting events, bathrooms see high traffic volumes during intermissions.
“WaitTime provides venues with information to make important decisions about venue dynamics, while also providing fans, even if they are season ticket holders, a wayfinding resource, so they can understand what’s around them at a given event,” says Klima.