Bill Brown Ford in Livonia has claimed the title of world’s No. 1 volume Ford Dealership in 2023 for a third year. The most recent sales record coincided with the passing of Ed Brown, the company’s leader for the last 50 years.
Bill Brown Ford sold 7,676 vehicles in 2023.
“My father created a unique dealership environment that consistently exceeds customer expectations,” says Tom Brown, dealer principal at Bill Brown Ford and grandson of the store’s namesake. “It’s something you don’t see enough of today. We empower all our employees to grow and contribute to our customers’ and dealership’s long-term success.
“Our unique approach to customer service, community involvement, and the wellbeing of our employees is the cornerstone of what makes Bill Brown Ford so special and why we’re No. 1 for a third year.”
According to Brown, his father built Bill Brown Ford into the No. 1 Ford Dealership in the world, believing they needed to do more than sell cars. To succeed, he said he felt everyone at the dealership needed to be an integral part of and continually strive to uplift and empower the Livonia, Wayne Country, and metro Detroit communities of which they are they are a part.
Bill Brown Ford officials say the dealership’s success is based on its relationship with their customers.
“At Bill Brown Ford, our mission is simple: treat everyone like family and provide the best new car sales and service experience possible,” says Dave Tashman, general manager of Bill Brown Ford. “That’s why we’re so successful. We don’t settle for anything less than excellence in every area of our dealership. Everyone from our sales and service staff to our leadership, assistants, and support staff works together to provide our customers with the best experience.”
Ed Brown believed customers were not just buyers; they were neighbors, friends, and family, some of whom have been returning for more than 40 years for their vehicle needs.
“We’re not just selling someone a car,” says Matt Garchow, sales manager at Bill Brown Ford. “We ensure that every mile they travel in their new Ford is as enjoyable as the first. At Bill Brown, we’ve redefined the car-buying experience. We uniquely provide a single dedicated sales associate who is your guide and advocate from start to finish, ensuring everyone that enters our dealership finds the perfect vehicle for life’s adventures.”
