Electric Last Mile Solutions Inc., a pure-play commercial electric vehicle manufacturer headquartered in Troy, today signed an agreement with Georgia-based Cox Automotive Inc. to provide comprehensive service and support solutions for its commercial EV customers nationwide.
ELMS and Cox Automotive say they have been collaborating since May to understand ways to provide EV commercial customers best-in-class service solutions. The two companies now are acting on those discussions, with ELMS Urban Delivery customers receiving access to more than 6,000 service centers and 3,000 partner locations across the country that collectively service millions of vehicles each year.
Customers also will have access to Dickinson Fleet Services’ network of more than 800 mobile technicians bringing service directly to their vehicles.
“Our customers now have a collection of service solutions at their disposal from Cox Automotive, who are experts in providing trusted, reliable commercial vehicle maintenance, and repairs,” says Ron Feldeisen, chief revenue officer at ELMS. “This allows fleet and commercial owners to maximize vehicle uptime and improve cost efficiencies to get the most out of their vital resources.”
This new arrangement provides a full scope of service solutions to ELMS customers, including preventative maintenance, vehicle pick-up and delivery, battery servicing, vehicle and collision repairs, and roadside assistance.
“We are excited to work with ELMS and provide its Urban Delivery EV customers world-class service solutions,” says Alex Fraser, associate vice president of Fleet Operations at Cox Automotive Mobility. “Keeping commercial vehicles on the road so they can accomplish their daily responsibilities is what we strive for each and every day.”