Detroit’s Rocket Mortgage Earns Top Award in Customer Satisfaction

Rocket Mortgage, part of Detroit’s Rocket Cos., was named number one in the nation for customer satisfaction in primary mortgage origination by J.D. Power in Troy.
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Rocket Mortgage's customer satisfaction was the best in the industry according to a J.D. Power survey. // Courtesy of Rocket Mortgage
Rocket Mortgage’s customer satisfaction was the best in the industry according to a J.D. Power survey. // Courtesy of Rocket Mortgage

Rocket Mortgage, part of Detroit’s Rocket Cos., was named number one in the nation for customer satisfaction in primary mortgage origination by J.D. Power in Troy.

This is the 12th time Rocket Mortgage has earned the accolade, which is based entirely on client feedback collected by the independent research firm.

“J.D. Power’s recognition is further confirmation we are listening to our clients and consistently innovating to best meet their needs,” says Bob Walters, CEO of Rocket Mortgage. “This award is particularly special this year because we created ways to support our clients during a period of change in the mortgage industry.”

In addition to taking the top spot for overall satisfaction, J.D. Power’s study ranked Rocket Mortgage as the top lender that clients described as “easy to do business with.” Combining the mortgage origination and servicing studies, Rocket Mortgage has now earned 20 total accolades from J.D. Power.

“Our mortgage bankers, operations team and many other hard working team members across the company showed up in a big way for our clients,” says Heather Lovier, chief client experience officer of Rocket Mortgage. “We could not have achieved this accolade without their passion and innovation.”

Rocket Mortgage recently launched several new programs to help homebuyers. In August, Rocket Mortgage introduced a home equity loan — providing a new option to combat rising consumer debt.

The company also announced Inflation Buster — lowering a homebuyers’ interest rate by one percentage point on most loans for the first year, completely free. Most recently, Rocket Mortgage introduced Rocket Rewards, a loyalty program where consumers to accrue points that can be redeemed to save money on closing costs when buying a home or toward various financial transactions across the Rocket Platform.

Homebuyers can apply for financing at RocketMortgage.com.

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