Henry Ford Health System, headquartered in Detroit, today announced a partnership with Accesso Technology Group to offer The Experience Engine (TE2), a platform that provides patients with real-time content and services via a smart device.
“This is unlike anything we’ve seen before in health care,” says Steven N. Kalkanis, medical director of Henry Ford Cancer Institute, and chair for the department of neurosurgery. “A cancer diagnosis and everything that comes with it can cause an unspeakable amount of stress for patients and families. A solution of this magnitude has the unparalleled potential to ease that burden and we are thrilled to join with accesso to create an improved experience for our patients.”
The platform builds unique patient profiles compiled through active and passive data collection and can be integrated with electronic medical records. It will offer a concierge service that identifies the patient and family by name as they arrive, real-time point-of-care and wayfinding support while inside Henry Ford facilities, the ability for patients to provide a list of care preferences and to order food during their stay, smartphone medical bill and copay payment options, patient feedback and communication, and proximity alerts so family members know how loved ones are progressing through their appointments.
“Our technology and devices have revolutionized the way we live our lives,” says Spencer Hoover, vice president and executive director of the Henry Ford Cancer Institute. “That’s what we’re creating here — a revolution in health care that, for the first time, combines unprecedented convenience with exceptional and personalized care. In Accesso and TE2, we have found committed colleagues that have brought the best of hospitality to health care.”
Henry Ford will pilot the technology in fall 2018 and prepare for a full multi-phase implementation to coincide with the expected opening of the Brigitte Harris Cancer Pavilion, the new destination center for the Henry Ford Cancer Institute in 2020. This is the first time Accesso has partnered with a health care company.
“We are thrilled to partner with Henry Ford Health System as we introduce The Experience Engine’s technology to the industry with the goal of significantly improving the standards of health care,” says Scott Sahadi, president of TE2. “This agreement illustrates Henry Ford’s commitment to being on the forefront of cutting-edge technology in the industry and their confidence in our product to elevate the patient experience and maximize efficiency.”
The technology will be optional and available to patients and caregivers. Henry Ford and Accesso will also work to develop new digital solutions to standardize care pathways.
Henry Ford Health System has six hospitals and provides both health insurance and health care delivery.