Delta Air Lines will expand its customer Porsche service this month to Detroit Metropolitan Airport as well as LaGuardia Airport in New York and Seattle-Tacoma International Airport.
The program, which transfers select SkyMiles Diamond Medallion customers with Porsche vehicles, from gate to gate, first launched at Atlanta’s Hartsfield-Jackson International Airport in 2011, and has since expanded to Los Angeles, New York’s JFK, and Minneapolis-St. Paul. More than 35,000 customers utilized the service last year.
“Our Diamond Medallion customers expect us to have their backs when they fly with us, and we’re always pushing the limits of how to transform potential moments of anxiety into opportunities for a great experience,” says Cheryl Scheck, director of Delta’s customer experience. “Our continuing partnership with Porsche gives us hundreds of opportunities to save the day by offering unexpected pick-ups in an even more unexpected vehicle, with a unique surprise and delight to connect them to their destination.”
Delta’s Porsche service cannot be requested or reserved. It is provided only to the airline’s Diamond Medallion customers — a distinction earned after flying 125,000 miles combined with an individual’s annual spending on Delta flights — based on a number of factors, Scheck says. This includes the day’s flight operations, connections times between flights for customers, and a member’s status.
Once customers are added to the priority list for the service, they are greeted at the aircraft door and escorted with their baggage to an awaiting vehicle and on to their connecting gate.
Earlier this year, Delta, in co-operation with Virgin Atlantic, began operating a second daily service between London Heathrow and Detroit Metropolitan Airport.