The Tweddle Group in Clinton Township, a provider of product service and support information and technology, and Auburn Hills’ Stellantis, are partnering to create new feedback gathering and analytic components for the Stellantis Dealer Connect web portal.
Dealer Connect already supplies dealer technicians with the service diagrams and wiring information they need to complete repairs with maximum efficiency.
Dealer Connect will capture and store this data in a central repository, allowing Stellantis to identify repair patterns and more effectively optimize the quality of its products and the efficiency of repairs.
“We’re thrilled to be involved in this groundbreaking project with Stellantis,” says Todd Headlee, president of Tweddle Group. “This new system add-on will provide a running database of repair patterns and reliable solutions and facilitate repair authorizations for dealers — all of which creates a better experience for customers.”
Headlee says the project demonstrates Stellantis’ commitment to transformative solutions, and its confidence in Tweddle Group capabilities.
“Stellantis has entrusted us to build and integrate this new feedback and analytics system,” Headlee says. “We’re excited to see the positive impact it will have for their customers, and we look forward to achieving even greater things with them in the future.”
For more information, visit tweddle.com/.
