BBB Offers Resource Center Geared Toward Auto Issues


The Better Business Bureau of eastern Michigan has launched a new online resource designed specifically for consumers with questions and issues involving automotive related companies.

“People come to BBB for information on and assistance with many topics, but consistently, the three main reasons they consult with us revolve around their three most significant concerns — their personal finances, their homes, and their automobiles,” says Melanie Duquesnel, president and CEO of BBB serving eastern Michigan, which officials say receives millions of inquiries each year.

To better serve those consumers, the BBB Auto Resource Center provides content geared toward consumers interested in maintaining, buying, selling, and insuring their vehicles.

This includes a first-time buyer’s guide; a list of BBB accredited businesses in the auto field; access to the organization’s dispute resolution program, which helps to resolve Lemon Law complaints regarding car warranty issues against participating manufacturers; and general topics and advice relating to everything from repair scams to driving in winter weather.

“Traditionally, we have offered many resources to address financial issues and to connect consumers with trusted home contractors, but we have not had a dedicated place where we could direct all auto related inquires,” Duquesnel says. “Seeing that Michigan is the home of the Motor City, we wanted to change that.”

Later this year, the nonprofit organization, which aims to prevent fraud and unethical business practices while promoting trust in the marketplace, will launch resource centers for travel and leisure, weddings, and senior services.

To access the BBB Auto Resource Center, click here.