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Technical Support Specialist (Part-Time) - Troy, MI

Division: Production
Position Type: Part-Time
Job Description:

Hour Media Group is looking for knowledgeable, motivated individuals to join our Hour Media team as Technical Support Specialists.  We publish and produce more than 132 magazines and custom titles, 37 consumer websites, and 65 shows and events throughout the United States. Hour Media Group is recognized as an influential publisher of city, regional, and custom publications, including the marquee titles Atlanta Magazine, Cincinnati Magazine, Hour Detroit, Los Angeles Magazine, Minnesota Monthly, Naples Illustrated, Orange Coast Magazine, Palm Beach Illustrated, Pasadena Magazine, and Sacramento Magazine.

The Technical Support Specialist will assist the IT Director with day-to-day operations for Hour Media and Hour Media Group. Duties include providing help desk services and desktop support, as well as assisting with audits, project management, and IT planning. Strong problem-solving and people skills, and the ability to work independently are a must.  Ideal candidates will be available to work a minimum of 20 hours per week. Schedules are negotiable, but candidates must be available for some evening hours.  Occasionally weekend infrastructure projects may also be required.

Requirements:

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Advanced understanding of macOS, Windows 7/8/10, Apple iOS, and Android.
  • Experience with Microsoft Office, Office 365 and Adobe applications.
  • Experience with cloud services (Box.com, Dropbox, Google, Mobile Me, Zoom)
  • Functional knowledge of IT best practices for security, privacy, and data integrity.
  • Functional understanding of DHCP, DNS, and IP networking
  • Ability to learn new technologies quickly and deal with ambiguity

Preferred

  • Prior MSP, helpdesk or support experience (at least one year)
  • Familiarity with Cisco Meraki and Cisco iOS
  • Experience with Amazon or Backblaze B2 cloud services.
  • Working knowledge of Hyper-V and virtualization
  • Knowledge of Active Directory and LDAP
Required Documentation: Cover Letter,Resume
Contact: To apply for this position, please contact itjobs@hour-media.com with the required documentation listed above.
No phone calls, please. Only qualified candidates will be contacted for an interview.
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